BP103T • Unit 1Healthcare Psychology and Communication SkillsPCI 2026 Curriculum

BP103T Unit 1 – Fundamentals of Communication in Healthcare

Unit 1 explores the behavioral and psychological determinants of human health. It contrasts the traditional reductionist Biomedical Model with Engel's holistic Biopsychosocial Model, analyzes Talcott Parsons' Sick Role concept, explores illness perceptions, and details the Health Belief Model (HBM) for predicting medication adherence.

Study Mode:

📋 Prescribed Syllabus Topics

1Elements of the Communication Process: Sender, Receiver, Message, Medium, Feedback
2Verbal Communication: Clarity, Tone, Empathy, and Avoiding Technical Jargon
3Non-Verbal Communication: Body Language, Kinesics, Proxemics, Eye Contact, Facial Cues
4Barriers to Communication: Physical, Psychological, Language, and Cultural
5Active Listening Techniques in Clinical and Pharmacy Settings
6Effective Questioning: Open-Ended vs Closed-Ended Patient Queries

📖 Detailed Lecture Notes & Solved Examples

11. The Biomedical Model vs. Engel's Biopsychosocial Model

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The traditional Biomedical Model viewed human disease purely through a mechanistic, reductionist lens — defining illness solely as biological pathology, pathogen invasion, or biochemical malfunction treatable strictly with physical interventions. In 1977, psychiatrist George Engel introduced the Biopsychosocial Model, recognizing that health and recovery result from dynamic, reciprocal interactions among three distinct domains: Biological factors (genetics, viruses, neurochemistry), Psychological factors (emotions, coping styles, health beliefs, stress levels), and Social factors (socioeconomic status, family dynamics, cultural background, healthcare access). In pharmacy, understanding this model explains why two patients with identical hypertension diagnoses may have vastly different medication compliance rates based on psychological anxiety or economic constraints.Purana Biomedical model sirf bimari, bacteria aur organs ke kharab hone ko dekhta tha. 1977 me George Engel ne Biopsychosocial Model diya jo batata hai ki bimari aur ilaaj me 3 cheezein judi hain: (1) Biological (shareer aur genes), (2) Psychological (marij ka darr, stress, aur vishwas), aur (3) Social (garibi, parivar, aur paise ki kami). Is model se pharmacist samajh pata hai ki sugar ka marij dawai kyu miss kar raha hai.

💡 Real-World Pharmaceutical & Medical Examples:

▶Clinical Application: Managing a Non-Compliant Diabetic Patient

Evaluating a 52-year-old patient with uncontrolled HbA1c (9.2%) using both models.

Biomedical Assessment:
Biological Diagnosis: Type 2 Diabetes Mellitus with insufficient insulin sensitivity.
Action: Simply increase Metformin dose from 500mg to 1000mg b.i.d. (Fails to address underlying adherence problem).
Biopsychosocial Assessment:
Biological: Hyperglycemia requiring oral antidiabetic therapy.
Psychological: Severe fear of long-term kidney failure; depression causing missed doses; denial of diagnosis.
Social: Shift-worker with irregular meal schedules; lack of refrigeration for insulin; financial strain.
Comprehensive Action: Simplify dosing regimen to once-daily extended-release tablet; provide structured diabetes education; coordinate affordable generic prescription.
Comparison & Reference Table:
DimensionBiomedical ModelBiopsychosocial Model (Holistic)
Etiology of DiseasePurely biological (bacteria, biochemical lesions, gene mutations)Complex interplay of biological, cognitive, behavioral, and social factors
Role of PatientPassive recipient of curative treatmentsActive partner in disease self-management and decision making
Treatment FocusTargeted drugs, surgery, physical eradication of symptomsPharmacotherapy combined with behavioral lifestyle modification and psychological support
Health DefinitionMere absence of biological disease or infirmityComplete state of physical, mental, and social well-being (WHO standard)
Key Takeaways:
  • •Biomedical Model: Reductionist, dualistic (separates mind and body), views patient as passive recipient of medical interventions.
  • •Biopsychosocial Model: Holistic, systems-based, emphasizes patient-centered care and psychological resilience.
  • •Health Psychology: Investigates how cognitive beliefs, emotions, and behavioral habits influence physical wellness and disease progression.

22. Illness Behaviour & Talcott Parsons' Sick Role Concept

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Illness Behaviour describes the manner in which individuals monitor their physiological states, interpret bodily symptoms, give them cognitive meaning, and decide whether to take remedial action or seek professional medical advice. Sociologist Talcott Parsons formulated the sociological concept of the 'Sick Role' (1951), asserting that being ill is not just a physiological condition, but a socially sanctioned social role carrying specific institutionalized rights (exemptions) and obligations (duties).Talcott Parsons ka 'Sick Role' batata hai ki bimaar insaan ko samaj me 2 adhikaar milte hain: (1) Rozmarra ke kaam ya office se chhutti milna, aur (2) Bimaari ke liye use doshi na thehrana. Lekin uske 2 kartavya bhi hain: (1) Jaldi theek hone ki ichha rakhna, aur (2) Doctor aur Pharmacist ki salah manna aur poori dawai lena.

💡 Real-World Pharmaceutical & Medical Examples:

▶The Four Tenets of Talcott Parsons' Sick Role

Structural rights and duties governing patient behavior in society.

Two Institutionalized Rights:
1. Exemption from normal social responsibilities (e.g. excused from workplace or school duties, relative to severity).
2. The sick individual is not personally blamed for their illness (viewed as an uncontrollable biological affliction).
Two Obligatory Duties:
1. The duty to desire getting well (illness is socially undesirable; malingering is socially punished).
2. The duty to seek technically competent medical help (physicians, pharmacists) and cooperate with the therapeutic regimen.
Key Takeaways:
  • •Secondary Gain: Unconscious psychological or financial benefits derived from remaining in the sick role (e.g., disability compensation, increased family attention).
  • •Malingering: Conscious, intentional fabrication of physical symptoms for tangible external gain.
  • •Factors influencing symptom appraisal: Symptom visibility, perceived severity, fear of diagnosis, and socioeconomic cost of seeking care.

33. The Health Belief Model (HBM) & Predicting Medication Adherence

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Developed in the 1950s by social psychologists at the US Public Health Service (Rosenstock, Becker), the Health Belief Model (HBM) is a psychological cognitive framework used to explain and predict individual health-related behaviors and medication compliance. It posits that a patient will engage in health-promoting actions (e.g., taking antihypertensive pills daily) if they perceive themselves as vulnerable to a severe condition and believe the benefits of treatment outweigh barriers.Health Belief Model (HBM) se pata chalta hai ki patient dawai kyu khayega. Jab use lagega ki: (1) Use bimari ho sakti hai (Susceptibility), (2) Bimari bohot khatarnaak hai (Severity), (3) Dawai khane se jaan bachegi (Benefits), aur (4) Dawai ke kharche/side effects se bachne ke upaay hain (Overcoming Barriers), tabhi wo regular dawai lega.

💡 Real-World Pharmaceutical & Medical Examples:

▶Deconstruction of HBM Core Constructs in Chronic Hypertension

How a pharmacist uses HBM constructs to guide patient adherence.

1. Perceived Susceptibility: "I have high blood pressure, but I feel fine, so I might not suffer a stroke." (Pharmacist educates that hypertension is a 'silent killer').
2. Perceived Severity: "A stroke could cause permanent paralysis and loss of independence."
3. Perceived Benefits: "Taking Amlodipine 5mg daily reduces my risk of fatal stroke by over 40%."
4. Perceived Barriers: "The pills cause mild ankle swelling and cost money every month."
5. Cues to Action: Pill organizer alarms, reminder SMS from community pharmacy, physician's prescription.
6. Self-Efficacy: Patient's personal confidence that they can successfully integrate daily pill-taking into their morning routine.
Comparison & Reference Table:
HBM ConstructPsychological DefinitionPharmacy Counseling Strategy
Perceived SusceptibilityBelief regarding vulnerability to contracting a diseaseExplain asymptomatic progression of chronic disorders (e.g. silent hypertension)
Perceived SeverityBelief regarding seriousness of consequences if untreatedExplain long-term risks (e.g., diabetic retinopathy, nephropathy, myocardial infarction)
Perceived BenefitsBelief in efficacy of prescribed drug therapyPresent clinical trial evidence showing reduced hospitalization and extended longevity
Perceived BarriersBelief about tangible costs, side effects, and hasslesSuggest lower-cost generic alternatives, manage side effects, simplify dosing regimens
Self-EfficacyConfidence in one's personal ability to follow instructionsProvide step-by-step demonstrations for inhalers/insulin pens to build patient mastery
Key Takeaways:
  • •Perceived Threat = Perceived Susceptibility $\times$ Perceived Severity.
  • •Net Behavioral Likelihood = Perceived Benefits $-$ Perceived Barriers.
  • •Self-Efficacy (Bandura): The conviction that one can successfully execute the behavior required to produce desired outcomes.
  • •Cues to Action: Internal bodily triggers (chest pain) or external reminders (prescription refill alerts) that activate the health behavior.
💡High-Yield Exam Preparation Tips
  • In university 10-mark questions, draw the complete schematic diagram of the Health Belief Model showing Perceived Threat, Modifying Factors, Cues to Action, and Likelihood of Action.
  • State the 2 rights and 2 duties of Talcott Parsons' Sick Role.

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